EloshonHow-to guide
Export your Shopify data for the Converter
You are leaving Shopify. First export your products, customers or orders as CSV from the Shopify admin, then drop each file into the Converter.
Checked against the software on November 1, 2026
Example: Atelier Démo sells 120 ceramic items on Shopify, including bowls in three sizes, and is moving to WooCommerce. It needs three files: one for products, one for customers, one for orders. The Converter converts one file at a time.
What the Converter recognises
| Data | File exported by Shopify | What the Converter reads in it |
|---|---|---|
| Products | Products CSV, with the Handle and Variant Price columns (Shopify’s older column names) | One row per variant or per image; the rows of a product share the same Handle. |
| Customers | Customers CSV, with the Email and Accepts Email Marketing columns | One row per customer. |
| Orders | Orders CSV, with the Name and Lineitem name columns | One row per line item; the rows of an order share the same number (Name). |
The Converter detects the separator (comma, semicolon or tab) and the file’s encoding (UTF-8, UTF-16 or Windows-1252) by itself: you can drop either of the two CSV types Shopify offers. It also reads products obtained through Shopify’s Admin API (GraphQL) and saved in a .json file, if someone technical extracts them for you.
Product column names
According to Shopify’s help, the products CSV now uses column names such as URL handle, Price or Product image URL, and Shopify stays compatible with the older names. The Converter recognises a Shopify product export only by the older names, Handle and Variant Price. A file with the current names is not recognised as a Shopify export: the File step says the format is not recognised and offers to continue to learn it. Do not continue: in a test with a fictitious file of this kind, the variants and images were not carried over correctly. Contact us.
Export products
- From your Shopify admin, go to “Products”.
- Click “Export”.
- In the dialog box, choose “All products”.
- Choose the type of CSV file.
- Click “Export products”.
- Get the file: according to Shopify’s help, your browser downloads it or it is emailed to you, depending on the products chosen and their number of variants.
Do not sort the file
According to Shopify’s help, sorting the CSV file in a spreadsheet program can separate variants or image URLs from their product. Drop the file into the Converter exactly as Shopify exported it.
Export customers
- From your Shopify admin, go to “Customers”.
- Click “Export”.
- Choose “All customers”.
- To keep your customer tags, check “Customer tags”.
- Choose the type of CSV file.
- Click “Export customers”.
Export orders
- From your Shopify admin, open the “Orders” page.
- Click “Export”.
- Choose the orders to export, for example “Orders by date” with a start date and an end date.
- Under “Export as”, choose a file format.
- Click “Export orders”, not “Export transaction histories”, which gives a different file.
Drop the file into the Converter
- In Eloshon Converter, click New conversion.
- At the Platforms step, choose Shopify as the Source platform, then your new store’s platform as the Target platform.
- Click Continue.
- At the File step, drag the exported file onto the drop zone, or click the zone to choose it.
- Read the box that appears under the drop zone, then click Continue.
Check that the file is recognised
- File recognized, followed by Shopify and the type of data: the file is recognised and the Continue button is available.
- “This file does not match the chosen source platform.”: the file comes from another platform. The button next to the message carries that platform’s name; it chooses it as the source and takes you back to the Platforms step.
- “Unrecognized format: no column has a likely match. Check that this is an export from Shopify (products, customers or orders), or export it again as CSV from your store.”: check that you dropped the file exported by Shopify, unchanged.
What was tried in the app: a file of two fictitious products in Shopify’s export format, with the older column names, to WooCommerce, Wix and BigCommerce, two customers to WooCommerce and BigCommerce, and a sample orders file to WooCommerce. Each time, the Converter wrote a file. Importing these files into the target platform was not tried.