Help
Eloshon Converter help
You are moving your online store to another platform. The Converter turns your old store’s export into an import file for the new one: pick the page below that matches your case.
Checked against the software on November 1, 2026
Eloshon Converter reads a file exported by your current store (products, customers or orders) and writes, on your computer, a CSV file in the import format of Shopify, WooCommerce, Wix or BigCommerce. Local processing: your files stay on this computer.
The Converter connects to no store and imports nothing itself. The import happens afterwards in the new platform, with its own import tool, as its official help describes. Shopware, PrestaShop and Eloshon Scraper files can be a starting point, never a destination.
Tutorials: one case from start to finish
- Products: WooCommerce to ShopifyA WooCommerce catalogue with a product in two colours becomes a Shopify import file, screen by screen.
- Products: Shopify to WooCommerceA T-shirt in three sizes moves from Shopify to WooCommerce: variable product, variations and parent SKU.
- Products: Shopify to WixA vase with three photos and a bowl in two colours move from Shopify to Wix: product, variant and media rows.
- Products: Shopify to BigCommerceA small store with three simple products moves from Shopify to BigCommerce, with a compare-at price and a barcode.
- Customers: WooCommerce to ShopifyTwo WooCommerce customers, one with two addresses, and an administrator account move towards Shopify.
- Customers: Shopify to WooCommerceThree Shopify customers, including an in-store customer with no e-mail, move to WooCommerce after one fix.
- Customers: Shopify to BigCommerceThree Shopify customers, a business, a US customer and one with no address, move to BigCommerce.
- Orders: WooCommerce to ShopifyTwo WooCommerce orders, one with a coupon, move to Shopify; their dates can be read both ways.
- Orders: Shopify to WooCommerceTwo Shopify orders, one with two items, become two rows of the WooCommerce order import file.
Prepare the starting file
- Export from ShopifyGet the CSV file of products, customers or orders from Shopify in the form the Converter reads.
- Export from WooCommerceExport WooCommerce products as CSV, and know which customer and order files the Converter reads.
- Export from WixGet from Wix the products CSV the Converter reads, and check its images before you convert.
- Export from BigCommerceGet the CSV file of products, customers or orders from BigCommerce in the form the Converter reads.
Fix the data during the conversion
- Edit, remove or adapt the dataPrices in cents, “|” in a title, slug, HTML, joined columns: fix the file during the conversion.
- All the transformation formulasEvery transformation in the Converter: what it does, what it asks for and its Google Sheets equivalent.
- Eloshon Scraper files: weight, SEO, dimensionsWhat the Converter does with the weights, SEO titles and dimensions read on a site, and the warnings to read before importing.
Import the result into the new store
- Import into ShopifyThe files the Converter writes for Shopify, how Shopify's help says to import them, and what to do if a row is refused.
- Import into WooCommerceThe files the Converter writes for WooCommerce, how its documentation says to import them, and the errors it lists.
- Import into WixThe product file the Converter writes for Wix, how Wix's help says to import it, and how to read the errors.
- Import into BigCommerceThe files the Converter writes for BigCommerce, how its help says to import them, and the errors it lists.
Understand
- Variants, options and attributesHow the Converter reads and rewrites a product’s variants, platform by platform, and what it does not carry.
- Images and image addressesThe converted file holds image addresses: the old store must stay online during the import.
- Error blocking the exportFind the blocking problem at the Review step, fix it or work around it, then go on to the export.
- Mapping templatesSave your Mapping step settings, apply them again to the next file, copy them to another computer.
What is not possible today
- Customers to Wix. Wix imports products only by CSV (no customers). Today, a customer file dropped with Wix as the target platform opens the The conversion stopped window with a technical detail, then the File step shows, for a file from Shopify, “Unrecognized format: no column has a likely match. Check that this is an export from Shopify (products, customers or orders), or export it again as CSV from your store.”. Your file is not the cause: for customers, choose Shopify, WooCommerce or BigCommerce at the Platforms step.
- Orders to Wix or BigCommerce. Wix imports products only by CSV (no orders). BigCommerce has no order CSV import. The refusal does not come when you drop the file: the Converter lets you go through the File to Review steps, and these messages appear at the latest when you click Export. For orders, choose Shopify or WooCommerce at the Platforms step.
- Shopware, PrestaShop and Eloshon Scraper as a destination. These platforms are offered only as a source: the Converter writes no file for them.
Before you import the whole catalogue
The Converter writes a file; it does not check that the target platform accepts it. Start with a trial import of a few products, as the official help of WooCommerce and BigCommerce recommends, then check the result in the new store.