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Tutorial

Convert your Shopify customers into a WooCommerce file

Atelier Démo is taking its customers from Shopify to WooCommerce. One of them has no e-mail and blocks the export: you fix it in the Converter, without touching your file.

Checked against the software on November 1, 2026

About the screenshots

The screenshots on this page come from another sample file: their names and numbers are not those of the text. The screens, the buttons and their position are the same.

Where you start

Atelier Démo’s Shopify customer export has 3 customers:

  • Léa, with an address in Brussels, a phone number, and subscribed to the store’s e-mails;
  • Tom, with only his name and e-mail;
  • Nadia, an in-store customer in Ghent, saved without an e-mail.

What you will be able to do

  • recognize a blocking error at the Review step;
  • fix it without changing your original file;
  • read the account file written for WooCommerce.

Before you start

  • Eloshon Converter installed on your computer: see the Download page.
  • The customers export of your Shopify store, as a CSV file: Export from Shopify.
  • The e-mail address to give each customer who has none.

Step 1: Platforms

  1. Open Eloshon Converter. On the home screen, click the New conversion button below the title.
  2. Under Source platform, click Shopify.
  3. Under Target platform, click WooCommerce.
  4. Click Continue.

Step 2: File

  1. Drag your CSV file onto the Drop a CSV, JSON or .eloshon file, or click to browse area, or click the area to choose it.
  2. Read the card: File recognized · Shopify · customers, with 3 rows.
  3. Click Continue.

Step 3: Mapping

No row needs handling. In the table, Note and Accepts Email Marketing are not carried by WooCommerce: the file written for WooCommerce has no column for them.

  1. Click Continue to review.

Step 4: Review

The counters show 3 customers, but only 2 rows. The banner says: Export is blocked: 1 blocking problem(s) to fix. The Continue button is greyed out.

  1. In the list, find row 4, marked Blocking: Customer has no e-mail: it cannot be created.
  2. On that row, click Fix. There is no Ignore button: a blocking problem cannot be ignored.
  3. In New value, type Nadia’s e-mail (nadia.benali@example.com), then click Save.
  4. Wait for the screen to recalculate: 3 customers, 3 rows, and the banner No blocking problems. Warnings do not prevent export.
  5. Click Continue.

The e-mail is only added to the conversion: The value is changed in memory; your original file is never touched. The What will not transfer (WooCommerce limits) card reminds you: Passwords never migrate. Customers also arrive without a marketing subscription, Léa included.

Step 5: Export

  1. Under Destination folder, keep the suggested folder (Documents, unless you changed it in Settings) or click Browse….
  2. Under File name, keep the suggested name: your file’s name followed by _woocommerce.
  3. Click Export.

An earlier export can be replaced

A file with the same name in that folder is replaced without asking. Accented letters in the name become _: “café” and “cafè” give the same file. Choose a name without accents, different for each export.

The result

The Conversion complete screen lists the files written and their folder; Open folder opens that folder. The CSV file has one row per customer, 3 here:

  • user_login and user_email both hold the customer’s e-mail; roles = customer;
  • the address is written twice, as billing (billing_…) and shipping (shipping_…);
  • Léa’s phone number is in billing_phone;
  • Nadia has her name, city and country, with the e-mail given at step 4;
  • Tom only has his name and e-mail.

The note “Cliente du comptoir” and Léa’s subscription are not in the file: copy them by hand into WooCommerce if you need them.

Messages you may see

  • This file does not match the chosen source platform. The button next to the message picks the right source.
  • Duplicate e-mail “lea.martin@example.com”: only the last one is imported. This is a warning: two rows have the same e-mail. Fix one of them with Fix, or leave them.
  • If the file cannot be written to the chosen folder, the The conversion stopped window shows Unrecognized format., even though your file is recognized: choose another folder or another name.

For other errors that block the export, see Error blocking the export.

Importing the file into WooCommerce

The Converter stops at the file: it does not connect to your store. The steps to import it into WooCommerce, based on WooCommerce’s official help, are in Import into WooCommerce. Eloshon has not tried this import in a real store: after the import, compare a few records with your old store.

Other ways to do it

  • Several customers have no e-mail: fix them one by one at step 4, or complete them in Shopify and export again.
  • Your Shopify orders are moving to WooCommerce too: Orders: Shopify to WooCommerce.
  • You often convert files of the same shape: at step 3, Save as template keeps your choices, and Apply a template applies them next time. See Mapping templates.
  • Your file is long: at step 5, tick the option that splits it into files of at most 500 rows. Each file repeats the header.

All Eloshon Converter help